Privacy Policy

1. Data Controller

Savendralto, with address at Av. P.º de la Reforma 350-6th Floor, Reforma, Cuauhtémoc, 06600 Ciudad de México, CDMX, is responsible for the processing of your personal data. For any inquiries related to the processing of your personal data, you can contact us through:

• Address: Av. P.º de la Reforma 350-6th Floor, Reforma, Cuauhtémoc, 06600 Ciudad de México, CDMX
• Phone: +52 55 8733 0989
• Email: privacy@savendralto.com

2. Personal Data We Collect

For the purposes outlined in this Privacy Policy, we may collect your personal data in different ways: when you provide them directly through our contact form on the website, or when you visit our website and navigate through it. The personal data we collect directly includes:

• Identification and contact data: Full name, email address, phone number
• Communication data: Message or inquiry you send us through the contact form

Additionally, when you visit our website, we automatically collect certain information through cookies and similar technologies, such as your IP address, browser type, pages visited, time spent and other browsing statistics. For more information about the use of cookies, please consult our Cookie Policy.

3. Processing Purposes

The personal data we collect will be used for the following primary purposes, necessary for the service you request:

• Attend to your requests for information about our community exchange services
• Communicate with you to respond to your inquiries, comments or requests
• Provide information about the operation of the Savendralto platform
• Manage the registration process on our platform
• Comply with applicable legal and regulatory obligations

Additionally, we will use your personal information for the following secondary purposes:

• Send you information about news, updates and events related to Savendralto
• Conduct statistical analysis and market research to improve our services
• Improve user experience on our website

If you do not want your personal data to be processed for secondary purposes, you can express this by sending an email to privacy@savendralto.com. The refusal to use your personal data for these purposes cannot be a reason to deny you the requested services.

4. Legal Basis

The processing of your personal data is based on the consent you grant us by submitting the contact form and accepting this Privacy Policy. By providing your personal data, you expressly consent to us processing it for the purposes described above.

The processing of data necessary to fulfill legal obligations is based on compliance with applicable legal provisions in the United Mexican States, particularly the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations.

5. ARCO Rights

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit a request through the following means:

• Email: privacy@savendralto.com
• Physical address: Av. P.º de la Reforma 350-6th Floor, Reforma, Cuauhtémoc, 06600 Ciudad de México, CDMX

Your request must contain the following information:

• Your full name and address or other means to communicate the response to your request
• Documents that prove your identity or, where appropriate, legal representation
• Clear and precise description of the personal data regarding which you seek to exercise any of the ARCO rights
• Any other element that facilitates the location of personal data

We will inform you about the admissibility of your request within a maximum period of 20 business days from the date we receive your request. If your request is admissible, we will make it effective within 15 business days following the date we communicate the response.

6. Consent Revocation

You can revoke the consent you have granted us for the processing of your personal data at any time. However, it is important that you keep in mind that we may not be able to attend to your request or immediately conclude the use, as it is possible that for some legal obligation we require continuing to process your personal data.

To revoke your consent, you must send a request following the same procedure described for exercising ARCO rights. Once your revocation request is processed, your data will cease to be processed for the purposes to which you object, but will continue to be stored for the period legally required.

7. Retention Period

Your personal data will be retained for the time necessary to fulfill the purposes for which they were collected and, subsequently, for the periods established by applicable legal provisions. The criteria used to determine the retention period include:

• The time during which we maintain a business relationship with you
• Applicable legal limitation periods
• Legal obligations to retain documentation
• Time periods necessary to address possible claims

Once your personal data is no longer necessary for the purposes for which it was collected, we will proceed with its deletion from our active databases and systems, unless there is a legal obligation to retain it for an additional period.

8. Security Measures

We have implemented administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing. These measures include:

• Continuous training of personnel who have access to personal data
• Physical and logical access controls to areas where personal data is stored
• Encryption of sensitive data during transmission and storage
• Periodic reviews of our security practices and protocol updates
• Restriction of access to personal data only to authorized personnel who need to know such information

Despite our efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of your information, but we commit to notify you immediately in case a security breach occurs that may affect your personal data, in accordance with applicable legislation.

9. Data Transfers

Your personal data may be shared with third parties in the following cases:

• With technology service providers necessary for website operation and form processing
• With government authorities when required by law or to comply with legal processes
• In case of merger, acquisition or sale of assets of our company

When it is necessary to transfer your personal data to third parties, we ensure that these third parties have adequate security measures and commit to treating your personal data in accordance with this Privacy Policy and applicable laws. We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

If your personal data is transferred outside Mexico, we guarantee that the level of protection granted is equivalent to that required by Mexican legislation. Any international data transfer will be subject to your consent, except in cases exempted by law.

10. Use of Cookies and Similar Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience, analyze site traffic and personalize content. Cookies are small text files that are stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functioning of the website
• Functional cookies: Allow remembering your preferences and improving site functionality
• Analytical cookies: Help us understand how visitors interact with our website

You can manage cookie use through your browser settings. However, keep in mind that disabling certain cookies may affect website functionality. For detailed information about our use of cookies, please consult our Cookie Policy.

11. Privacy Policy Modifications

We reserve the right to modify this Privacy Policy at any time to reflect changes in our information practices, new regulations or for other operational, legal or regulatory reasons.

Any modification to this Privacy Policy will be published on this page with the corresponding update date. We recommend that you periodically review this policy to stay informed about how we protect your information. If we make substantial changes that affect how we treat your personal data, we will notify you through the contact means you have provided us or through a prominent notice on our website.

Continued use of our services after publication of changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact and Exercise of Rights

If you have questions, comments or concerns about this Privacy Policy or about our personal data processing practices, or if you wish to exercise your ARCO rights, you can contact us through:

• Email: privacy@savendralto.com
• Phone: +52 55 8733 0989
• Postal address: Av. P.º de la Reforma 350-6th Floor, Reforma, Cuauhtémoc, 06600 Ciudad de México, CDMX

Our office hours are Monday to Friday from 9:00 AM to 6:00 PM (Mexico City time). We commit to responding to your inquiries within a maximum period of 5 business days.

13. Data Protection Authority

If you consider that your right to personal data protection has been violated, you have the right to file a complaint with the National Institute of Transparency, Access to Information and Personal Data Protection (INAI):

• Website: www.inai.org.mx
• Phone: 800 835 4324
• Address: Insurgentes Sur 3211, Col. Insurgentes Cuicuilco, Alcaldía Coyoacán, C.P. 04530, Ciudad de México